90-Day Return Policy

1. Returns and Exchanges:

   • We accept returns and exchanges within 90 days of the original purchase date.
   • To be eligible for a return or exchange, the item must be unused and in the same condition as received, with original tags and packaging intact.

2. Refunds Process:

   • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
   • Please ensure that returned items are adequately packaged to prevent damage during transit.

4. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
   • We may request photographic evidence of the damage or defect to expedite the process.

5. Non-Refundable Items:

   • Certain items, including gift cards and clearance items, are non-refundable.
   • Returns of non-refundable items will not be accepted unless they are damaged or defective upon receipt.

6. Refunds Exceptions:

   • Refunds may be subject to a restocking fee for certain items or if the returned item is not in its original condition.

7. Late or Missing Refunds:

   • If you haven’t received your refund within the expected timeframe, please check your bank account or contact your credit card company.
   • Feel free to contact our customer service team if you have any concerns regarding the status of your refund.

8. Contact Us:

   • For any inquiries or assistance regarding returns and exchanges, please reach out to our customer service team via email.

Thank you for shopping with Noir Lumiere!